Hassle Free Cleaning Terms of Use

Please read carefully.

A minimum of 24-hour notice to cancel, reschedule, or postpone your appointment is required to avoid any Cancellation Fees. If your visit is canceled more than 24 hours in advance, a $45 - $65 fee will occur. A $75 fee will be automatically charged if our crew arrives and is unable to gain access to your property (no key left, there's no one at home, alarm left on, canceled on arrival)
The customer must provide electricity and running water, Hassle Free Cleaning LLC the appointment is canceled and a cancellation fee is charged.
For Move-out Cleaning services we require the property to be empty. Please do not schedule Hassle Free Cleaning LLC services for (moving, painting, carpet, construction, repairs, etc.) when your cleaning appointment is scheduled.
Excessive cancellations of your regularly scheduled appointments may be subject to service termination.
If the condition or size of your property is different than the description you provided, your appointment may be canceled and a standard cancellation fee of $75 will occur.
Regular cleaning service (every 1, 2, 4 weeks) customers may terminate their service agreement at any time, but a minimum of 48-hour notice is required.

We accept cash, check, and Zelle payments only. Please make checks out to Hassle Free Cleaning LLC or the Owner.
All payments are due at the time of service. If you are not present during the service or are leaving (even temporarily), please leave your payment – either with a cleaning crew member or in the kitchen. If you are our Regular customer (every week or every two weeks) and forgot to leave the payment, you may pay on your next regularly scheduled visit (max. 1 late payment) or use Zelle.
Should a check be returned for ANY reason, a $40.00 Returned Check Fee will be charged. All unpaid accounts are charged a 10% late fee each month.

If you are not satisfied with the service provided, contact us within 24 hours and we will return to re-clean the affected area(s) at no additional cost to you.

Tips are not required, but greatly appreciated. If you are satisfied with the service provided, please tip your cleaning crew directly or by including the tip in your payment. Most of our customers tip between $5 - $20.

Due to health and safety reasons, we are unable to:

Remove or clean pet and human waste and bodily fluids;
Provide exterior services such as front/back yard cleaning, garage cleaning other than Move In-Out Services, outside window cleaning, sweeping, etc.; wash/clean walls, climb higher than 5 ft;
Move any furniture over 12 lbs or taller than 1.5 meters (5 ft);
Ironing, cloth washing, dishwashing;
All cleaners must wear shoes.