Question 1

Are there going to be any price change or hidden fees?

Accepted Answer

To help ensure that you are always happy with the cleaning service, we occasionally re-quote our flat rate price to you when our cleaners arrive and do a walk-through before cleaning. We never switch to an hour billing rate without communicating clearly with you first and getting your permission.

Question 2

What extra jobs do you offer?

Accepted Answer

Oven cleaning
Inside of Refrigerator
Porch
Baseboard
Wet Clean Blinds
Inside Cabinets
Unload the Dishwasher
Laundry
Garage

Question 3

Are there any service you cannot provide?

Accepted Answer

Due to the nature of our business, there are some things our cleaners can not do. We cannot clean bio-hazardous substances such as animal or human bodily fluids (urine, feces, blood, etc.), nor can we clean dangerous or toxic chemicals. We also cannot clean homes that have pests or rodent infestations, and we will only use a ladder in exceptional circumstances.

Question 4

Do you offer 100% satisfaction guarantee policy?

Accepted Answer

Yes, we do! If you’re not completely satisfied with your cleaning, contact us within 24 hours and we will come back to your home and fix the individual issue.

Question 5

How much do we charge?

Accepted Answer

If you want an accurate quote, click the link above "Get a Quote".  However, you can often negotiate a lower price by leaving certain areas out (like the basement or the kids’ rooms). It may sound strange, but Hassle Free Cleaning will usually charge less if you book them weekly or biweekly. Why? It’s much easier to clean a well-maintained home.

Question 6

How does the company prefer to be paid?

Accepted Answer

We will accept payment through an app like PayPal, Zelle, or cash.

Question 7

What types of cleaning products do we use?

Accepted Answer

If you’re concerned about environmentally-friendly supplies or family members with allergies.  Hassle Free Cleaning will provide gentle, natural, or fragrance-free products but may charge extra to cover the cost unless provided by the customers.  If you’d rather want to use your supplies, then make sure that’s not an issue upfront.

Question 8

Who owns your cleaning company?

Accepted Answer

As a small company, we are able to offer more personal service. When you hire people that own their own company — the boss is doing the cleaning with their workers, or it’s just one person — that’s their bread and butter, We take it seriously.

Question 9

What is your cancellation policy?

Accepted Answer

To cancel or reschedule, please contact us at last 24 hours in advance.

Frequently Asked Questions